How can we help?
Find quick answers about shipping, returns, sizing, care, and orders. For personal help, reach out by email or Instagram.
Contact Us
Have a question about sizing, orders, returns, or styling? Email us or message us on Instagram.
Shipping
Orders ship from Virginia, USA. Orders are processed daily except Sundays. U.S. orders over $75 qualify for free shipping.
Delivery times may vary by location, carrier, and seasonal order volume.
Returns & Exchanges
Returns or exchanges are accepted within 7 days after delivery, as long as the original tags or labels are still attached. Return shipping costs are not covered.
Please try on clothing soon after receiving your order. For return or exchange help, contact us before sending items back.
Size Guide
Most Liwanay pieces fit true to size, with comfortable room for movement. Please refer to the size chart on each product page, and contact us if you are between sizes or need help choosing.
Official size chart details can be added here after confirmation.
Care Instructions
Liwanay pieces are made for real childhood moments. Gentle care helps keep the colors and fabrics looking their best.
Fabric-specific instructions may vary by style. Please check the product page or garment label when available.
Payment & Orders
Your payment information is processed securely. Available payment methods are shown at checkout and in the footer.
Where do orders ship from?
Orders ship from Virginia, USA.
Can I return or exchange an item?
Returns or exchanges are accepted within 7 days after delivery, as long as the original tags or labels are still attached.
How do I choose the right size?
Most pieces fit true to size. Please check the product page size chart or contact us if you need help choosing.
